HomeMed Website FAQs

How can I place my order?

You can place your orders over the phone and online. To place your order with the help of our Customer Service Representatives call us on 1300767 279, Monday through Friday 9am to 5pm AEST to take your order and answer queries.

If you would like to place your order online and need help, you can also contact us by clicking the ’Online Chat Now’ field in the lower right-hand corner of a HomeMed page. If Customer Services is unavailable, you can also leave us a message and we will get back in touch with you.

Alternatively, you can search for products by using the search function on the top right corner of the homepage or the navigation links/filters to the left of the screen on each page. View detailed product information by clicking on product tabs on the product page.

While viewing the details of a product select a quantity, choose a customisation (e.g. size, color where applicable) and then click the add to cart button. Note that you can also add items to your cart right from the search result list, but if an item requires a customization (e.g. mask size or mask color) you will be directed to the product page.

Before you place an order be sure of sizes and features of all items prior to purchase. We offer detailed product pages, CPAP mask sizing guides/templates on CPAP mask purchases. As always, please call us if you have any doubt or question about your order before it ships.

Once you have completed adding products to your shopping cart, click the View Cart link at the bottom of the page (or if you're already viewing the shopping cart, proceed to the next step).

Enter your shipping information in the Calculate Shipping Rates area of the shopping cart page and click the Recalculate button

Select your preferred method of delivery (e.g. AusPost, DHL, StarTrack.) Note that FREE standard shipping is offered for orders above $99 or more only applies to shipments within Australia.

Click the proceed to checkout button or enter your Email and Password and then click the login & checkout button

If you login & checkout, select your saved billing and shipping information, then verify your shipping method, verify your payment method (or re-enter it if you have chosen not to save your payment information in your account), and click the place order button

If you opt to proceed to checkout the process is exactly the same as above, except that you will enter your billing and shipping information and you will be given the opportunity to register by entering your email address and a password.

All orders placed before 2:00 PM AEST will be shipped the same day.

All prices are in Australian dollars. Current international monetary exchange rates should be used to determine pricing in your currency.

I have placed my order, what will happen next?

A successful order will display an on-screen confirmation message and you will receive an instant order confirmation email detailing your order including your order number. This can sometimes pop into your junk folder, so don’t forget to check that, too! If you still haven’t received the confirmation email, please contact Customer Services on 1300 767 279 or email us at

Orders received before 2pm will be shipped that same day, provided the ordered products are in stock. Once your order is packed and shipped, we will send you another email with the invoice (another copy will be included with the package) and a tracking number/ a link to the Australia Post website where you can track the status of your order.

What methods of payment do you accept?

Homemed Australia accepts the following methods of payment: American Express, MasterCard and VISA that are done via Stripe Payment Gateway. You can also pay using your Paypal and Afterpay account.

How long does it normally take to receive my refund or store credit?

Refunds or store credits normally take between 5 to 10 business days after we receive your returned items. All items returned without a Return Authorisation Form, can delay your refund or credit by as much as 2 weeks.

How do I track my order?

We will send an order confirmation email to the email address you provide to us. You will receive a second email from us with your tracking number once the order has been processed. You can also log into your account, go to your order history, and click on track your package.